Shipping & Delivery
Where we shipand how long it takes.
We run two supply lines with different logistics. Find your line below — the carrier, the transit window, and the tracking behavior are all different, so read the section that matches what you ordered.
USA line - coming soon
RecommendedWe dispatch three times a week — Monday, Wednesday, and Friday mornings — and every order placed since the previous run goes out together.
Transit windows below are counted from dispatch, not from when you placed the order.
Australia & New Zealand
Europe & United Kingdom
Import duties, VAT and GST
All 20 markets are billed in USD at checkout. Import VAT, GST, and any duty are assessed by the destination customs authority at clearance and are the responsibility of the buyer.
Laboratories should supply an EORI, VAT, ABN, or equivalent institutional number at checkout so the entry is filed against the organization. Questions about a specific destination? Email support@aeylabs.org.
USA-line orders seized by customs are not reshipped or refunded. Read the full terms →
International line
Longer transitOur original catalog ships from overseas. The cost per mg is lower and the selection is wider, but the transit window is longer and less predictable. If you need a firm delivery date, order from the USA line instead.
Tracking goes quiet — that's normal
Your tracking number may show no updates for 3–7 days at a time while the package moves through transit and customs. Packages are still moving even when tracking is silent. Don't panic on day four.
Track your package at:
Guarantees & Exclusions
If something goes wrong.
Our cover is narrow and we'd rather state it plainly than imply more. Two things are covered: customs seizures on the international line, and anything we got wrong ourselves.
International orders on the USA line — customs risk is yours
If an international shipment from our US facility is seized, detained, or destroyed by customs or any other authority in the destination country, we do not reship it and we do not refund it. Seizures are uncommon, but they do happen, and the risk sits with the buyer.
You are responsible for knowing whether the compounds you're ordering can be lawfully imported into your country for laboratory research. Import rules vary considerably and we can't advise on any specific jurisdiction.
By placing an international order on the USA line, you accept this risk. If you aren't willing to, order from the international line instead, where seized shipments are reshipped free of charge.
Transit windows are estimates from the carrier, measured in business days from dispatch rather than from order placement, and exclude customs delays. All products are supplied strictly for laboratory research use only.