Shipping & Delivery

International shippingWhat to expect.

Orders currently ship through our international fulfillment line. Below you’ll find dispatch timing, estimated transit time, tracking guidance, customs information, and coverage terms.

International shipping

Ships from overseas

Orders ship from overseas. Transit is typically 10–15 business days from dispatch, but customs clearance and carrier handoffs can affect delivery times.

DispatchPacked and tracking emailed within 1–3 business days of payment

TransitTypically 10–15 business days from dispatch

CustomsClearance delays are possible and outside our control

Free shippingAutomatically applied on orders of $2,500 or more

PackagingPackaging — plain outer carton; contents itemized on the enclosed packing documentation

A pause in tracking is normal

Tracking may show no updates for 3–7 days while a package moves between transit hubs or clears customs. A quiet tracking page does not necessarily mean the shipment has stopped moving.

Track your package at:

Parcels App — full journey 17TRACK — full journey FedEx — U.S. final-mile tracking after day 10

Browse the international catalog

Guarantees & Exclusions

If something goes wrong.

International orders are covered for customs seizures and fulfillment errors made by AEY Labs, subject to the terms below.

Customs seizureReshipped free of charge. We do not refund seized orders; the remedy is a replacement shipment. Covered

Our errorWrong item, wrong quantity, or anything we got wrong on our end — corrected at our cost. Email support@aeylabs.org with your order number. Covered

Package never arrivesWhen there is no seizure and the carrier shows no delivery, email us and we will help you follow up with the carrier. Not covered

Damage in transitBreakage caused by carrier handling is a claim against the carrier. Not covered

Invalid addressYou are responsible for providing a complete and accurate address at checkout. Not covered

Refused or uncollectedRefused deliveries and packages left at a pickup point beyond the carrier’s hold period. Not covered

Customs and import requirements

You are responsible for knowing whether the compounds you order can be lawfully imported into your country for laboratory research. Import rules vary considerably, and we cannot advise on any specific jurisdiction.

If customs seizes an international shipment, we will reship it free of charge. We do not issue refunds for seized shipments.

Transit windows are estimates from the carrier, measured in business days from dispatch rather than from order placement, and exclude customs delays. All products are supplied strictly for laboratory research use only.