We run on deliberately thin margins. We source directly and sell in 10-vial kits rather than single vials, then keep our markup low instead of inflating prices the way single-vial resellers do. Being upfront: low prices are how we move a high volume of orders, and that volume — not a big margin on any single kit — is how we make it work.

Work out the per-vial figure on any other site and compare it to ours. That’s the whole argument.

Each kit contains ten (10) vials of the same lyophilized compound at the listed strength. Buying by the kit rather than the single vial is what keeps your cost per vial and per mg low.

Bacteriostatic water is the exception — that ships as a single multi-dose bottle, not a kit. Each product page says which format it is.

Yes, but they ship from different facilities. You’ll receive two tracking numbers and the packages may arrive weeks apart — nothing has gone wrong if one shows up long before the other.

Payment is taken at checkout, so there’s no unpaid window to cancel in. If you need to cancel, email support@aeylabs.org straight away — if the order hasn’t been dispatched yet we can usually refund it. Once it’s dispatched, we can’t.

We dispatch Monday, Wednesday and Friday mornings, so the sooner you email the better the chance we catch it.

Only before it’s dispatched, so email us immediately if the address is wrong. Once a label is created the address is fixed.

You’re responsible for entering a complete, accurate address at checkout. We can’t cover reshipping on packages that fail to deliver because of an incorrect address.

No — codes can’t be applied retroactively once an order is submitted, and the system won’t permit changes to a processed transaction. The code stays valid, so you can use it on your next order.

Yes, by an independent laboratory rather than in-house.

USA line: every lot goes through eleven tests at ILS Laboratories, an ISO/IEC 17025 accredited lab — purity by RP-HPLC at 214nm, net peptide content, identity against a reference standard, a fentanyl immunoassay, five heavy metals by ICP-MS per USP ⟨233⟩, sterility by PCR, and bacterial endotoxin per USP ⟨85⟩. The purity specification is ≥ 95%; our lots have tested between 99.12% and 99.84%.

International line: tested for purity and identity by HPLC-UV and LC-MS.

Certificates are published by lot number on our COA page.

Yes, and we’d rather you did. Every USA-line certificate on our COA page links to that same certificate on the ILS Laboratories portal — the lab’s own site, not our copy of it. You can confirm the results without taking our word for anything.

Match the lot number on the certificate against the label on your vials. A certificate that doesn’t carry your lot number isn’t documentation of what you received.

It’s manufactured in the United States by PX1 Research and tested by ILS Laboratories across the eleven-test panel above, which includes heavy metals, sterility, endotoxin and a fentanyl screen. Our international line is tested for purity and identity only.

It also ships from the US, so domestic orders skip customs entirely and international ones go out by tracked express rather than through a freight forwarder.

Rates are calculated at checkout. Free shipping applies automatically on USA-line orders of $750 or more, and on international-line orders of $2,500 or more.

The USA line ships domestically and to 20 international markets across Europe, the UK, Australia and New Zealand. Full details and current transit windows are on our shipping page.

USA line: orders ship Monday, Wednesday and Friday mornings. Domestic delivery is a few business days; most European destinations land in 4–9 business days and Australia and New Zealand in 6–11, counted from dispatch.

International line: typically 10–15 business days from dispatch. Tracking may show no updates for 3–7 days at a time while in transit — that’s normal, and packages are still moving.

All windows are counted from dispatch rather than from when you place the order, and exclude time in customs.

International line: we reship the order free of charge. We don’t issue refunds on seized orders — the remedy is a replacement shipment.

USA line shipped internationally: not reshipped and not refunded. Seizures are uncommon, but they aren’t something we can prevent, insure against, or appeal on your behalf, so that risk sits with the buyer. You’ll be asked to confirm you understand this before checkout on affected orders. Full terms are on our shipping page.

If you aren’t willing to accept that risk, order from the international line instead.

If we shipped the wrong item, the wrong quantity, or got anything else wrong on our end, we’ll correct it at our cost on either line. Email support@aeylabs.org with your order number.

Damage caused by the carrier in transit is a claim against the carrier rather than us, and where a package simply doesn’t arrive with no seizure, we can’t reship or refund — but email us and we’ll help you chase it.

Import VAT, GST and any duty are assessed by your country’s customs authority at clearance and are payable by you in addition to the order total. All orders are billed in USD.

Laboratories should supply an EORI, VAT, ABN or equivalent institutional number at checkout so the entry is filed against the organisation rather than an individual.

Yes. Nothing on the outside of the package identifies the contents.

Where applicable, refunds are issued to the original payment method. Shipping costs on orders that have already been dispatched are non-refundable.

Email support@aeylabs.org with your order number and we’ll take it from there.

Please contact us first. Email support@aeylabs.org with your order number — almost everything is faster to fix by email than through a bank.

Chargebacks filed without contacting us are treated as potential fraud and result in being added to our no-sell list, which means we can’t help you with the original problem either.

All compounds offered by AEY Labs are intended strictly for research and laboratory use only. They are not for human or animal consumption, medical use, or diagnostic purposes. Use is restricted to qualified research professionals operating in a controlled setting.

We can’t discuss, advise on, or respond to questions about use, dosing, administration, or outcomes of any kind, and nothing on this site is medical advice. Support covers analytical and order matters: certificates of analysis, lot identification, specifications and testing, shipping, and order issues.

Our compounds are sold for laboratory research purposes only, as set out in our Terms & Conditions. You are responsible for confirming the legal status of a specific compound in your own jurisdiction before purchasing, and for whether it can lawfully be imported into your country.

Import rules vary considerably and change over time. We can’t advise on any specific jurisdiction — if you’re uncertain, check with your customs authority or a qualified adviser before ordering.

What does IBM stand for? Nothing… it just sounds professional.