We run on deliberately thin margins. We source directly and sell in 10-vial kits rather than single vials, then keep our markup low instead of inflating prices the way single-vial resellers do. Being upfront: low prices are how we move a high volume of orders, and that volume — not a big margin on any single kit — is how we make it work.

Work out the per-vial figure on any other site and compare it to ours. That’s the whole argument.

Each kit contains ten (10) vials of the same product. Check the individual product listing for the quantity, strength or volume per vial and other specifications.

BAC Water is also supplied as a 10-vial kit — not as a single bottle. Prices shown are for the complete kit unless the listing explicitly states otherwise.

Payment is taken at checkout, so there’s no unpaid window to cancel in. If you need to cancel, email support@aeylabs.org straight away — if the order hasn’t been dispatched yet we can usually refund it. Once it’s dispatched, we can’t.

International orders usually dispatch within 1–3 business days, so the sooner you email, the better the chance we can catch it.

Only before it’s dispatched, so email us immediately if the address is wrong. Once a label is created the address is fixed.

You’re responsible for entering a complete, accurate address at checkout. We can’t cover reshipping on packages that fail to deliver because you entered an incorrect or incomplete address at checkout.

No — codes can’t be applied retroactively once an order is submitted, and the system won’t permit changes to a processed transaction. The code stays valid, so you can use it on your next order.

Review the available certificates of analysis on our COA page. Refer to the applicable report for the sample details, testing laboratory, methods and results. Do not assume that the same testing applies to every product or batch.

Email support@aeylabs.org before ordering to confirm which documentation applies to the product and batch being supplied.

Yes. You can review available certificates on our COA page. Check the product name and any sample or lot identifiers shown in the report.

If you need help matching a certificate to your order, email support@aeylabs.org with the product name and your order number. Do not assume that a report for a different product or batch applies to what you received.

Rates are calculated at checkout. Free shipping applies automatically on orders of $2,500 or more.

Available destinations and current transit information are on our shipping page.

Delivery typically takes 10–15 business days from dispatch. Tracking may show no updates for 3–7 days at a time while in transit — that’s normal, and packages are still moving.

This window is counted from dispatch rather than from when you place the order and excludes time in customs.

If an order is seized by customs, we reship it free of charge. We don’t issue refunds on seized orders — the remedy is a replacement shipment.

Free reshipments are limited to customs seizures and mistakes made by AEY Labs. Email support@aeylabs.org with your order number. Full terms are available on our shipping page.

If we shipped the wrong item, sent the wrong quantity, or made another mistake on our end, we’ll correct it at our cost, including reshipping where needed.

Email support@aeylabs.org with your order number and a description of the issue.

We do not reship or refund lost or undelivered packages when neither a customs seizure nor a mistake on our end is involved. A lost package alone is not grounds for a free replacement.

Damage caused by the carrier in transit is a claim against the carrier rather than AEY Labs. For help following up on your shipment, email support@aeylabs.org with your order number.

Import VAT, GST and any duty are assessed by your country’s customs authority at clearance and are payable by you in addition to the order total. All orders are billed in USD.

Laboratories should supply an EORI, VAT, ABN or equivalent institutional number at checkout so the entry is filed against the organisation rather than an individual.

Orders ship in a plain outer carton. The enclosed packing documentation itemizes the contents, lot numbers, and quantities for your records. Vials are labeled with compound identifier, strength, and lot number.

Where applicable, refunds are issued to the original payment method. Shipping costs on orders that have already been dispatched are non-refundable.

Email support@aeylabs.org with your order number and we’ll take it from there.

Please contact us first. Email support@aeylabs.org with your order number — almost everything is faster to fix by email than through a bank.

Chargebacks filed without contacting us are treated as potential fraud and result in being added to our no-sell list, which means we can’t help you with the original problem either.

All compounds offered by AEY Labs are intended strictly for research and laboratory use only. They are not for human or animal consumption, medical use, or diagnostic purposes. Use is restricted to qualified research professionals operating in a controlled setting.

We can’t discuss, advise on, or respond to questions about use, dosing, administration, or outcomes of any kind, and nothing on this site is medical advice. Support covers analytical and order matters: certificates of analysis, lot identification, specifications and testing, shipping, and order issues.

Our compounds are sold for laboratory research purposes only, as set out in our Terms & Conditions. You are responsible for confirming the legal status of a specific compound in your own jurisdiction before purchasing, and for whether it can lawfully be imported into your country.

Import rules vary considerably and change over time. We can’t advise on any specific jurisdiction — if you’re uncertain, check with your customs authority or a qualified adviser before ordering.

Nothing… it just sounds professional.